This English version is provided for your information. In case of any discrepancy, the French version prevails.
Terms and conditions of sale in force as of October 21, 2026.
At Vacances au Costa Rica, every trip we design rests on a sincere relationship of trust with our travelers.
These terms and conditions of sale were written to give you a clear and complete picture of our mutual commitments: what we guarantee you, what we ask of you, and the rules that govern our collaboration from the first contact until you are back home.
As a local inbound agency, we look after you from Costa Rica, with in-depth knowledge of the ground, the service providers and the realities of traveling here.
This proximity is our strength, and it shows in every aspect of organizing your stay. Please read these terms carefully. They form the contractual framework of your trip and bind both parties.
To make a booking, the client sends Vacances au Costa Rica, by email, all the information needed to set up the file.
This document must clearly state the first and last names and passport numbers of each participant, the arrival and departure times with flight numbers and the names of the airlines concerned, and the requested dates for each accommodation.
By convention, dates are given using the international code IN (arrival) and OUT (departure), followed by the corresponding number of nights.
On receipt of this information, Vacances au Costa Rica contacts the service providers as soon as possible and informs the client of the confirmed availability and the applicable rates.
If a requested accommodation or activity is not available on the requested dates, Vacances au Costa Rica will offer the alternative closest to the client’s original wishes. The client remains free to accept or refuse this alternative.
Once the client agrees, an invoice is issued in USD (United States dollars) and sent by email.
A minimum deposit of 30% of the total invoice amount is due on confirmation of the booking. The remaining 70% balance must be paid between 60 and 45 days before the arrival date.
Full payment is due immediately on receipt of the invoice.
In all cases, the client sends a copy of the bank transfer notice to: info@vacancesaucostarica.com.
Payment is made by credit card or bank transfer, in United States dollars, to the account of Vacances au Costa Rica. To make card payment easier, a secure payment link is sent by the Bank of Costa Rica by email.
Once it is received, the client has a 60-minute window to complete the transaction.
The bank details of Vacances au Costa Rica appear on your invoice. If you receive a message announcing a change of bank details, contact us by phone before making any transfer.
All bank charges related to the transfer are borne by the client.
Any request for cancellation or change must be sent by email to Vacances au Costa Rica, which will acknowledge receipt and take the corresponding steps.
Services booked and not used during the stay, by the client’s decision, are not refunded.
If a flight delay, a transport problem or any other event, whether or not beyond the client’s control, prevents the full or partial use of the services booked, the applicable fees will amount to 100% of the amount of these services, whether or not Vacances au Costa Rica was informed in advance.
An unforeseen event or force majeure is any unforeseeable and irresistible event that prevents Vacances au Costa Rica from fulfilling one of its obligations and that cannot be remedied under reasonable conditions.
In the event of a dispute, the Commercial Court of San José alone has jurisdiction to settle it. Telephone assistance is provided by Vacances au Costa Rica throughout the stay.
An emergency number is given to the client on arrival in Costa Rica.
No insurance is included in the services of Vacances au Costa Rica, except in the following cases:
Optional insurance (full coverage, excess waiver, etc.) is at the client’s expense and can be taken out before booking or directly at the rental agency when picking up the vehicle.
No insurance covers unforeseeable natural events such as volcanic risks, falls, animal bites or any other accident related to the natural environment.
Before departure, the client should check the coverage they have in Costa Rica, in particular for medical insurance, repatriation, loss or theft of luggage, and trip cancellation.
In the event of a claim, Vacances au Costa Rica will assist with the necessary steps as far as it is able.
(This section applies only to clients traveling on a small group tour.)
If the number of participants registered for a departure date does not reach the required minimum, Vacances au Costa Rica will offer the client one of the following options:
Private trip with a supplement.
The client may choose to keep their dates by paying a supplement to travel privately, regardless of the number of other participants.
Postponement to a later date.
If the client’s dates are flexible, the booking can be moved to a later departure date for which the minimum number of participants will be reached.
Credit note valid for 18 months.
A credit note, usable for 18 months from its date of issue, is offered for booking any other tour or service offered by Vacances au Costa Rica.
Full refund.
If none of the previous options suits, Vacances au Costa Rica will refund the package paid in full, less the bank charges incurred, i.e. 2.5% of the total amount.
(This section applies only to clients renting a car without a driver.)
The conditions below are general and may vary depending on the partner rental agency. A detailed contract is given to the client when picking up the vehicle.
A refundable security deposit of USD 750 to 1,500 is required by credit card at pickup. Accepted cards are American Express, Visa and MasterCard.
Debit cards, checks and cash are not accepted. No agency allows the deposit to be split across several cards.
Each driver must be registered on the contract. The person who provides the security deposit is considered the main driver. Some agencies register the second driver free of charge, others charge USD 5 to 7 per day.
The rental period is calculated in 24-hour blocks, with a one-hour grace period (to be confirmed when booking). No refund is given if the vehicle is returned before the date set in the contract.
Smoking inside vehicles is strictly prohibited, subject to a USD 250 penalty. Driving on beaches or off marked roads is prohibited.
Insurance cannot be claimed in the event of an accident while intoxicated, negligent driving, engine immersion or getting stuck. Theft of luggage or personal belongings is not covered: we strongly advise against leaving valuables visible in the vehicle.
Vacances au Costa Rica acts solely as a local inbound agency.
As such, it cannot be held liable for flight delays or cancellations, missed connections, transport delays or lost luggage, or for any other incident related to flights we did not book directly.
In case of difficulty, and if the client so wishes, Vacances au Costa Rica will do its utmost to facilitate the necessary steps. This assistance, if requested, will be invoiced directly to the client on site and paid in cash.
Although rare, delayed or lost luggage can happen.
We strongly recommend packing essentials for a few days in your carry-on, together with all essential medicines in their original packaging, with a signed medical prescription.
These items are subject to enhanced security checks. Please also refer to the specific rules of your airline and departure airport.
Make sure you go through security with your electronic devices (phones, tablets, laptops) fully charged and your charger accessible in your carry-on.
Devices that cannot be switched on are not allowed in the cabin and may be confiscated.
Entry requirements (passport, visa, transit authorizations) depend on the traveler’s nationality and may change. They are presented on our page Costa Rica entry requirements. The client should check the conditions in force at the time of travel with the competent authorities.
The processing of personal data and the use of cookies are described in our privacy policy, in section V of our legal notice, and in our cookie policy. To exercise your rights of access, rectification, erasure, restriction, objection and portability: info@vacancesaucostarica.com.
By booking services with Vacances au Costa Rica, the client confirms having read these terms and conditions of sale in full and accepts them without reservation.
The client releases Vacances au Costa Rica from any liability in the event of failure to comply with the rules and recommendations set out in this document.
A question about our terms?
Our team answers in English, 7 days a week.
